Frequently asked Questions
How do I make an account?
Just click on the class or package you wish to purchase and it will open up a new window. From there, complete all of the information required, read the waiver, and you're all set!
How do I purchase classes and/or memberships?
New students: If this is your first time to the studio, check out our 1 Week Unlimited Trial!
Are there any prerequisites for the classes?
How far in advance can I book my classes?
You can sign up for classes as far as 30 days in advance. Please be aware of our cancellation policies
Do I need an athletic or artistic background to participate? How do I determine which level of class to take?
For anyone at any fitness level we always recommend you consult your physician if you have concerns about starting a new style of training. We offer classes that range from moderate to high intensity and we encourage each student to use accurate self-assessment in determining if a class is right for them. All prerequisites can be found on the classes page
If I/my child have a disability, am I/are they able to participate?
Each person is unique and so are we! We kindly ask you to consult us to find the best fit for you.
How do I reserve my spot in a class?
You can choose to directly purchase a single class through the full schedule page or the Mindbody app, or you can purchase a class pass or membership from the pricing page. The latter does not register you for any classes, you must then follow the directions below to reserve your spot in class:
How do I cancel a class I'm registered for if I realize I can no longer make it?
To cancel a class reservation, simply log back into your online account, open the "My Info" tab and click on "My Schedule". Locate the scheduled class that you wish to cancel and click "cancel" on the right side of the page and the pass will move back to your account for you to use at a future date. Please note that if the button says "Late Cancel" this means that you are no longer within the period that you will retain credit for the class. If you click the late cancel button your pass will not be returned to your account and you will be charged for the class.
coming to class
What do I wear and bring?
Where is the studio?
We are located in unit 3 - 625 Hillside Ave in Rock Bay. We recommend you locate us through Google and leave a few minutes early the first time you come to the studio. We are in the building on the corner of Rock Bay ave and Hillside ave. and our entrance can be found by entering into the parkinglot
Where can I park?
Please park on the streets only. We share the parking lot with our neighbours and wish to respect their space.
Can I get public transport?
Yes, we are centrally located so there are many many bus routes that travel to our area. See the BC Transit website HERE
Where do I get the most current information?
Our website and the Mindbody app will always have the most up-to-date information. We also have a newsletter that we send out every few months which you can sign up for
What if I am late to class?
If you are a few minutes late, no worries! Join in the class for warm-up as soon as you can. If you missed warm-up, please be sure to take a few moments to warm yourself up and join in when ready. Please take care not to disrupt the class.
Do you have storage lockers?
We do not have lockers but we do have cubbies that we ask you to place all your belongings in prior to class. Please keep all belongings off of the gym floor and out of the way.
I am injured/sick, can I still come to class?
Until you are well or recovered we ask that you please stay at home
Am I able to watch?
From our experience most students perform and learn better in classes when family members or friends are not watching. Please respect our students’ learning environment by leaving the studio during their class time.