Frequently asked Questions

Question 1

How do I make an account?

Answer

Just click on the class or package you wish to purchase and it will open up a new window. From there, complete all of the information required, read the waiver, and you're all set!

Question 2

How do I purchase classes and/or memberships?

Answer

New students: If this is your first time to the studio, check out our 1 Week Unlimited Trial! Returning and new students: You can find all of the information about memberships on the Pricing page and information about each individual class on the class descriptions page. Simply click on the button next to the class/class pass/membership that interests you and follow the directions to process your payment Please note that purchasing a membership or class pass does not register you for any classes. Once purchased you must then go in and find the class you wish to register for and reserve your spot. This can be done from our website or through the Mindbody app

Question 3

Are there any prerequisites for the classes?

Answer

Yes, some classes do have prerequisites and some do not. We ask students to familiarise themselves with and respect the prerequisites listed to maintain class equilibrium and safety. Have a look at the classes page to see the prerequisites for each class.

Question 4

How far in advance can I book my classes?

Answer

You can sign up for classes as far as 30 days in advance. Please be aware of our cancellation policies

Question 5

Do I need an athletic or artistic background to participate? How do I determine which level of class to take?

Answer

For anyone at any fitness level we always recommend you consult your physician if you have concerns about starting a new style of training. We offer classes that range from moderate to high intensity and we encourage each student to use accurate self-assessment in determining if a class is right for them. All prerequisites can be found on the classes page

Question 6

If I/my child have a disability, am I/are they able to participate?

Answer

Each person is unique and so are we! We kindly ask you to consult us to find the best fit for you.

Question 7

How do I reserve my spot in a class?

Answer

You can choose to directly purchase a single class through the full schedule page or the Mindbody app, or you can purchase a class pass or membership from the pricing page. The latter does not register you for any classes, you must then follow the directions below to reserve your spot in class: From a Desktop computer: Click on Adult Classes and read the descriptions and prerequisites for our different disciplines offered. Once you find a class of interest, click "Check the Schedule" and find a day and time which that class is offered on that works for you. From there follow the directions to complete your purchase. You can also see the full schedule of classes to try something new, just be sure you ensure you meet all of the prerequisites before you register! From the Mindbody App: Download the “Mindbody: Fitness, Salon & Spa” app, login or create an account, search for Island Circus Space, and find the class that works for you! *Using the app to register is a very efficient way to reserve your spot in a class once you have a good understanding which classes and levels are right for you. Be sure to be aware of all prerequisites before registering for a class.

Question 8

How do I cancel a class I'm registered for if I realize I can no longer make it?

Answer

To cancel a class reservation, simply log back into your online account, open the "My Info" tab and click on "My Schedule". Locate the scheduled class that you wish to cancel and click "cancel" on the right side of the page and the pass will move back to your account for you to use at a future date. Please note that if the button says "Late Cancel" this means that you are no longer within the period that you will retain credit for the class. If you click the late cancel button your pass will not be returned to your account and you will be charged for the class. Cancellation windows: Up until 48 hours before the start of your class: your pass will be refunded to your account Within 48 hours of the start of your class: you will be charged for the class

Question 9

What do I wear and bring?

Answer

Please wear comfortable, close-fitting clothes with sufficient coverage that allows you to move freely and invert without your face becoming obstructed. If you are participating in any aerials class we recommend pants that cover the knees, sometimes long sleeve shirts, and have your hair tied up. Clothing with zippers or any other metal are not allowed on the equipment. Please remove all jewelry including rings, necklaces, bracelets, large earrings, etc. Minimal facial piercings, well covered naval piercings and small studded earrings are allowed For most activities we recommend that no socks be worn due to safety concerns. There are certain skills your instructor may give the option to use socks for. No shoes are required except for Chinese Pole class (and these must be clean, indoor only shoes). Please leave your shoes and bags to the front of the studio. Please bring a water bottle with you – we have a sink where you can refill it.

Question 10

Where is the studio?

Answer

We are located in unit 3 - 625 Hillside Ave in Rock Bay. We recommend you locate us through Google and leave a few minutes early the first time you come to the studio. We are in the building on the corner of Rock Bay ave and Hillside ave. and our entrance can be found by entering into the parkinglot * Street parking only * Please do not park in the parking lot, particularly in any spots identified as reserved

Question 11

Where can I park?

Answer

Please park on the streets only. We share the parking lot with our neighbours and wish to respect their space.

Question 12

Can I get public transport?

Answer

Yes, we are centrally located so there are many many bus routes that travel to our area. See the BC Transit website HERE

Question 13

Where do I get the most current information?

Answer

Our website and the Mindbody app will always have the most up-to-date information. We also have a newsletter that we send out every few months which you can sign up for

Question 14

What if I am late to class?

Answer

If you are a few minutes late, no worries! Join in the class for warm-up as soon as you can. If you missed warm-up, please be sure to take a few moments to warm yourself up and join in when ready. Please take care not to disrupt the class.

Question 15

Do you have storage lockers?

Answer

We do not have lockers but we do have cubbies that we ask you to place all your belongings in prior to class. Please keep all belongings off of the gym floor and out of the way.

Question 16

I am injured/sick, can I still come to class?

Answer

Until you are well or recovered we ask that you please stay at home

Question 17

Am I able to watch?

Answer

From our experience most students perform and learn better in classes when family members or friends are not watching. Please respect our students’ learning environment by leaving the studio during their class time.

ISLAND CIRCUS SPACE