Studio Policies and Etiquette
Everyone entering the studio aside from those dropping-off and picking-up must sign our waiver. When you create your account you will be required to agree to our Liability Waiver.
Closed studio learning environment:
From our experience, most students perform and learn better in classes when family members or friends are not watching. Please respect our students’ learning environment by leaving the studio during their class time
STREET PARKING ONLY. Aside from two visitor spots, all other parking stalls within the lot are reserved for owners of the surrounding units. Please respect our neighbours and do not park in their spots. Parking in reserved spaces may result in a ticket or your vehicle being towed
Pick-up and Drop-off:
Parents/guardians are required to stay with their child (12 yrs and under) in the entrance area until class time. This area is quite small at our studio so we ask that you come no more than 10 minutes prior to the start of class and supervise your child to ensure there are no disruptions to the classes that are running. Participants or observers are not permitted on the mats prior to the start of their class time. Children 16 and under are not allowed to leave the entrance area unless a parent or guardian has arrived for pick-up. We ask that parents do not enter the building until the class is completed. Please be prompt in collecting your child from class/camps, any late collections (15minutes or more) will be subject to a $10 late collection fee that will be charged to your card after the class.
Food / Drinks / Shoes:
No food, drinks or shoes are permitted on the mats past the entrance area. Properly sealed water bottles are allowed in the designated areas and are to be kept off the main floor. NO GLASS in the studio please.
Biking is strongly encouraged, but please be sure to use a theft-proof bike lock and secure it to the bike rack provided next to the green garbage bin at the side of the building. No bikes are permitted within the studio at any time.
We are located in Rock Bay. At night the area may attract individuals with bad intentions, therefore please do not leave any valuables in your car and be sure to lock your bike with a theft-proof lock
Please wear comfortable, close-fitting clothes with sufficient coverage that allows you to move freely and invert without your face becoming obstructed. Clothing with zippers or any other metal are not allowed on the equipment
If you are participating in a class practicing aerials, we recommend pants that cover the knees and long sleeve shirts at times
Hair must be tied up and out of your face
Please remove all jewelry including rings, necklaces, bracelets, large earrings, etc. Minimal facial piercings, well covered naval piercings and small studded earrings are allowed
For most activities, we recommend that no socks be worn for safety reasons. However, there are certain skills your instructor may give the option to use socks for
Attitude and Etiquette:
When in class we encourage an “I feel this” type of language as this has a less accusatory type of dialogue that encourages success
Please be on time and ready to go to your class. Do not arrive any more than 10 minutes before your class
Students are not permitted to instruct or spot each other unless given permission to do so by your instructor. Words of encouragement are highly encouraged ;)
Please be respectful of the equipment and leave the space as you found it
Students under the influence of drugs or alcohol are not permitted on any equipment and will be asked to leave the studio. No refunds will be provided
Always be aware of your surroundings: look before you run, check before you spin. Let's keep everyone safe!
Kids classes - Disruptive students: We want your child to learn and enjoy their time at Island Circus and we aim to provide a safe and conducive environment for all students to learn and enjoy their classes. At the discretion of Island Circus Space staff, any students who are disruptive to the learning and safety of others in the class will be required to have a one-on-one support coach with them for the duration of the class to ensure the best experience for all participants. This will be communicated 14 days ahead of implementing this change. The additional coach will be at the expense of the family at $35 + GST per hour of class in addition to the regular class fee. This additional fee will be calculated and charged to the credit card on file. No refunds will be provided for any unattended classes.
Media, photos, and use of cameras in the space:
Please be aware that we have a strong online presence and frequently post photos and videos from our classes. Our Waiver serves as a media release, but please speak to us in person or send us an email if you wish to remain out of all media
Cell phones and cameras are not permitted during class time unless otherwise specified by your instructor; please respect the intellectual property of your instructors, ask them before posting. When given the okay to take photos and videos, social media posts are encouraged and we love when you tag us. #IslandCircusSpace
Please read our updated Open Training Guide on the Open trainings and Jams page.
Time - Please make sure you arrive within the first 15 minutes of evening Open Training. If no one has arrived within 15 minutes of the start time the studio will be locked. Only one person in addition to the facilitator must be present in order to run the opening training
Space - Certain space consuming apparatuses such as Cyr wheel, and Chinese Pole are not permitted during regular open trainings as there are specific open trainings for these disciplines.
Aerials - In order to train aerials you must be currently registered in aerials classes or you must be approved by designated Island Circus Space staff before access to an aerial point is granted. This time is to be used to integrate skills learned in class with safe exploration in the discipline. Students are not to put up or take down any aerial equipment, you must ask a supervisor for assistance. Please contact us if you wish to train aerials during open training.
If School District 61 is closed, then so are we. You will be notified by us via email in the event of any cancellations due to weather, and classes will be refunded or deferred at the discretion of Island Circus Space. We understand that conditions may vary throughout the lower island, and the safety of our participants is our priority. If we are still open but it is unsafe for you to come to class, please contact us
Class Cancellations, Membership Agreements and more
Registering a user account:
In order to purchase memberships, classes or series of classes and passes, you must create a Mindbody user account (“Account”) by selecting a username and a password. You agree and understand that you are responsible for maintaining the confidentiality of your username and password. Your username and password, together with any other user information you provide, form your “Profile Information” and allow you to access your Account. You agree to provide true, accurate, current and complete information about yourself, and you may not misrepresent your Profile Information.
You agree not to disclose your password to any third party. You are solely responsible for all activities that occur under your Account or under your Profile Information. If you become aware of any unauthorized use of your Account or Profile Information, you are responsible for notifying ISLAND CIRCUS SPACE immediately.
By providing us with your e-mail address, you agree to receive all required notices electronically. It is your responsibility to update or change that address as appropriate.
Should you request to delete your Account, your Account will be fully deleted and will not be accessible for reactivation.
All purchases expire after a set length of time:
NEW STUDENT FIRST CLASS $10 expires 2 months from the date of purchase
1 CLASS expires 6 months from the date of purchase
5 CLASSES expire 12 months from the date of purchase
10 CLASSES expire 12 months from the date of purchase
1 PASS - OPEN TRAINING expires 6 months from the date of purchase
10 PASS - OPEN TRAINING expires 12 months from the date of purchase
1 PASS - TODDLER AND ME expires 6 months from the date of purchase
3 MONTH MEMBERSHIPS expire 3 months from the date of purchase
6 MONTH MEMBERSHIPS expire 6 months from the date of purchase
12 MONTH MEMBERSHIPS expire 12 months from the date of purchase
(memberships will not auto-renew once they expire and you will need to purchase a new one)
Gift cards can be purchased on the Website in any denomination and do not expire. Once a gift card has been used towards a purchase, the purchase will expire as outlined above.
All prices are subject to change. Any purchases made will be honored and the price it was purchased for, regardless of whether there has been a price increase since the purchase.
Cancellation, Exchange & Refund Policy:
Island Circus Space reserves the right to cancel and reschedule classes or substitute teachers as is required.
Memberships: By purchasing a membership, you agree to have the monthly fee automatically withdrawn from your account each month for the duration of the contract agreement that you select. A $20 fee will be charged for any late payments or declined transactions. Cancellations of your membership are provided only in extenuating circumstances with a fee the equivalent to 50% of the value of the remaining unpaid membership monthly fees. Once a payment has been processed, no refunds will be provided for that amount. In order to terminate your contract, you must notify Island Circus Space by email and allow 7 days processing time for the cancellation to take effect. Any payments which have been processed or are scheduled to be processed within the next 7 days after giving notice are final and non-refundable.
Classes and Passes: Refunds, holds, transfers or extensions are not provided for class passes, open training passes, or toddler and me passes. All sales are final.
Session classes, Circus Camps and Workshops: Up until 48 hours from the start date of the first scheduled class you are eligible for a full refund minus a $20 processing fee or full account credit. Within 48 hours to the start of the first class, a refund of 50% of the total value of the course is provided or 75% account credit (except in the presence of a note from a medical doctor you are eligible for a refund minus a $50 fee). No refunds are provided once the class has begun (except in the presence of a note from a medical doctor, a fee the equivalent to 50% of the full cost of the remaining classes in the session will be charged).
Circus Parties, Private Lessons and Group Bookings: For cancelations, Up until 10 days prior to the event date the fee is fully refundable minus a $20 processing fee or the date and time can be switched at no charge. From 10 days to 48 hours prior to the event date the fee is 50% refundable and the date and time can be switched at no charge. Within 48 hours of the start of the event date the deposit is non-refundable and the date or time can be switched for a $30 fee.
Changes to bookings: Up until 7 days before the event, you may change the party package (number of coaches required) under the following conditions: If more guests and extra coach is then needed, you must request this via email and we will confirm if a coach is available and you will be charged the difference. If less guests (less coaches are required) the difference can be returned to you as account credit or a refund with a $20 admin fee. Within 7 days of the event, it is not possible to change your party package and adjust the number of coaches present.
Online classes: Up until 24 hours from the start of the first scheduled class or session you are eligible for a full refund or account credit. Within 24 hours to the start of the class or session, no refunds, holds, extensions or transfers are provided (except in the presence of a note from a medical doctor you are eligible for a refund/credit in the amount of 50% of the total cost).
*In the event of medical emergencies, exceptions to the above cancellation policies may be considered. A doctor's note from a medical doctor must be submitted for consideration.
Classes, passes and membership add-ons are not eligible for holds or extensions. Holds are only applicable to memberships. To place a hold on your membership, you must give written notice of the hold to Island Circus Space via email to firstname.lastname@example.org, providing us with the start and end date of the requested hold. You must request the hold a minimum of 2 weeks prior to the desired hold time in order to be approved. Please note that holds can only be provided in 7 day increments.
3 MONTH MEMBERSHIPS are eligible for one 7-day hold.
6 MONTH MEMBERSHIPS are eligible for two 7-day holds.
12 MONTH MEMBERSHIPS are eligible for four 7-day holds.
Booking and Cancelling Classes (on your behalf):
Students are responsible for reserving their space in a class by going online and booking themselves into the class of their choice. Island Circus Space is not to be held responsible if a class reaches capacity and you are unable to participate in the class. If you cancel your visit prior to 24 hours of the start of the class, the class you purchased will be returned to your Mindbody account and available for future use until the expiry date. No refunds, transfers, holds or extensions are available less than 24 hours prior to the start of the class.
If there are fewer than two students booked in a class within 24 hours prior to the start of the class, you will receive notice via the email address linked to your Mindbody account. All students are responsible for confirming that a class is running by referencing the Mindbody class schedule. Any cancelled classes will show as cancelled in the Mindbody schedule.
Cancelled Classes (on our behalf):
We try our best not to reschedule and/or cancel classes, however, we reserve the right to cancel reschedule, and replace classes as required. We like to look at changes in the schedule as an opportunity for our students to either try a different class, teachers and to open up their repertoire. Students will have the class credit returned to their account if the class is cancelled on the behalf of ISLAND CIRCUS SPACE.
By purchasing a membership, you agree to have the monthly fee automatically withdrawn from your account for the duration of the contract agreement that you select. A $30 fee will be charged for any late payments or declined transactions. Refunds are provided in extenuating circumstances with a fee the equivalent to 50% of the total value of the membership over the length of time your contract spans. The fee remains the same and does not change depending on the length of time remaining on your contract. In order to terminate your contract, you must notify Island Circus Space by email and allow 48 hours processing time for the cancellation to take effect. Any payments which have been processed or are scheduled to be processed within the next 48 hours are final and non-refundable.
*Please note that the Covid-19 temporary policies supersede the standard policies until notified otherwise
Hopefully, all of this is behind us now! But here are our most recent updates and information with regards to covid-19.
Masks are not required in the space.
If you bring personal apparatus to class or open training, we cannot guarantee you will be able to use it. For the safety of everyone, if you required to share your aerial point with someone else, our (safety-checked) equipment must be used.
Spotting will be allowed once again - coaches will be mindful to check you are comfortable before spotting
Things we are still doing to reduce the spread of COVID-19:
Staff will be routinely wiping down high touch surfaces such as doorknobs, etc.
Equipment will be sanitized or rested between uses
Students may choose to bring their own apparatus to use during class. It is the sole responsibility of the student to ensure that the apparatus/equipment they supply is void of defects and does not pose a safety hazard to themselves or others. Personal apparatus cannot be used if equipment sharing is required.
When weather permits, the large garage door will be opened during class to improve air circulation which has been shown to reduce the spread of COVID-19.
Memberships and class passes:
If we need to close due to covid-19 all memberships will be suspended. Memberships will reactivate the day prior to when classes resume. This does not mean you will be charged on that day, that is just the date that your account will be reactivated. It will be as if the time we were away never happened and your membership will pick up with the same amount of time and classes remaining.
All passes will have extended expiry dates.
Please remember that even with protocols in place, we can never 100% guarantee against contracting the virus. By registering for classes you are accepting this as a risk. It is everyone’s individual duty to prioritize the health of our community and to recognize when we should refrain from entering the studio.
Thank you so much for your support and patience as we rode the storm, it means the world to us!
COVID-19 Illness Policy
Prior to entering the studio for each class, students must confirm that all of the following statements in the COVID-19 illness policy are true as of the time that you, the participant, enter the studio:
I am not experiencing any new or unexplained symptoms over the past 7 days including the following: fever or chills, cough, difficulty breathing, sore throat, muscle aches, headache, extreme fatigue, diarrhea, pink eye, runny nose or a loss of taste or smell
If you test positive for COVID-19 and are fully vaccinated, you need to self-isolate at home for 5 days AND until your symptoms improve and you no longer have a fever.