policies
Important and practical things to know:
Waiver:
Everyone entering the studio aside from those dropping-off and picking-up must sign our waiver. When you create your account you will be required to agree to our Liability Waiver.
Closed studio learning environment:
From our experience, most students perform and learn better in classes when family members or friends are not watching. Please respect our students’ learning environment by leaving the studio during their class time
Arrival for Class: Please be prompt, on time and ready to go to your class. This is for your own safety as well as safety of the other students. Do not arrive any more than 10 minutes before your class.
Pick-up and Drop-off:
Parents/guardians are required to stay with their child (12 yrs and under) in the entrance area until class time. This area is quite small at our studio so we ask that you come no more than 10 minutes prior to the start of class and supervise your child to ensure there are no disruptions to the classes that are running. Participants or observers are not permitted on the mats prior to the start of their class time. Children 16 and under are not allowed to leave the entrance area unless a parent or guardian has arrived for pick-up. We ask that parents do not enter the building until the class is completed. Please be prompt in collecting your child from class/camps, any late collections (15minutes or more) will be subject to a $10 late collection fee that will be charged to your card after the class.
Food / Drinks / Shoes:
No food, drinks or shoes are permitted on the mats past the entrance area. Properly sealed water bottles are allowed in the designated areas and are to be kept off the main floor. NO GLASS in the studio please.
Attire:
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Please wear comfortable, close-fitting clothes with sufficient coverage that allows you to move freely and invert without your face becoming obstructed. Clothing with zippers or any other metal are not allowed on the equipment
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If you are participating in a class practicing aerials, we recommend pants that cover the knees and long sleeve shirts at times
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Hair must be tied up and out of your face
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Please remove all jewelry including rings, necklaces, bracelets, large earrings, etc. Minimal facial piercings, well covered naval piercings and small studded earrings are allowed
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For most activities, we recommend that no socks be worn for safety reasons. However, there are certain skills your instructor may give the option to use socks for
Media, photos, and use of cameras in the space:
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Please be aware that we have a strong online presence and frequently post photos and videos from our classes. Our Waiver serves as a media release, but please speak to us in person or send us an email if you wish to remain out of all media
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Cell phones and cameras are not permitted during class time unless otherwise specified by your instructor. Please respect your instructors and fellow students by asking before filming or taking photos. You must receive consent from everyone who appears in your pictures in your pictures and videos before posting them online. Please be mindful of others privacy and consider muting the original audio before posting. When given the okay to take photos and videos, social media posts are encouraged and we love when you tag us. #IslandCircusSpace
Open Training:
Time - Please make sure you arrive within the first 15 minutes of evening Open Training. If no one has arrived within 15 minutes of the start time the studio will be locked. Only one person in addition to the facilitator must be present in order to run the opening training
Space - Certain space consuming apparatuses such as Cyr wheel, and Chinese Pole are not permitted during regular open trainings as there are specific open trainings for these disciplines.
Aerials - In order to train aerials you must be currently registered in aerials classes or you must be approved by designated Island Circus Space staff before access to an aerial point is granted. This time is to be used to integrate skills learned in class with safe exploration in the discipline. Students are not to put up or take down any aerial equipment, you must ask a supervisor for assistance. Please contact us if you wish to train aerials during open training.
You and your impact within the community:
code of conduct
Attitude and Etiquette Basics for Safety:
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Students are not permitted to instruct or spot each other unless given permission to do so by your instructor. Words of encouragement are highly encouraged ;)
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Please be respectful of the equipment and leave the space as you found it
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Always be aware of your surroundings: look before you run, check before you spin. Let's keep everyone safe!
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Directions from the instructor in class should be followed, as they are in charge of the space. These may be different instructions than other instructors you may have learned from. You are always empowered to choose not to do an exercise or drill for any reason, and should communicate that to the instructor (there may be modifications that can be done to accommodate you)
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Students under the influence of drugs or alcohol are not permitted on any equipment and will be asked to leave the studio. No refunds will be provided
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When in class we encourage an “I feel this” type of language, both in terms of your physical experience and emotional experience. Many new circus moves may be uncomfortable as they are being learned (physical or mental discomfort), however pain should always be communicated to the instructor so they can adapt the drills or instruction to prevent injury. Ie: “I feel a burning pain in my left leg at this part of the sequence”
Code of Conduct
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Island Circus Space aims to create the conditions for all students and staff to enjoy an inclusive, enjoyable and harm free environment. As a student and active member of our community you are equally responsible to uphold these standards.
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It is never appropriate to comment on someone's body, please refrain from making any comments about other students or instructors while in the space
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You must respect the needs and boundaries of others in the space
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You actively practice consent and highly respect the no's, boundaries of community members. You observe any non verbal signs that you're behaviour is unwelcome and ask clarifying questions.
- We have an absolute zero tolerance policy for any harassment or any discrimination on the basis of age, race, colour, national origin, religion, body type or size, ability, sex, gender identity or expression, sexual orientation, family status, marital status or any other protected status. Harassment can include gestures or language in person or digitally after a previous advance or invitation has been refused.
- As an active member of the community if you are concerned about the behaviour of any other member of the community, we will always welcome your feedback. We are grateful for a community that works together to ensure we uphold these standards. Please don't hesitate to fill out this form if you have any concerns
Class Cancellations, Membership Agreements and more
Registering a user account:
In order to purchase memberships, classes or series of classes and passes, you must create a Mindbody user account (“Account”) by selecting a username and a password. You agree and understand that you are responsible for maintaining the confidentiality of your username and password. Your username and password, together with any other user information you provide, form your “Profile Information” and allow you to access your Account. You agree to provide true, accurate, current and complete information about yourself, and you may not misrepresent your Profile Information.
You agree not to disclose your password to any third party. You are solely responsible for all activities that occur under your Account or under your Profile Information. If you become aware of any unauthorized use of your Account or Profile Information, you are responsible for notifying ISLAND CIRCUS SPACE immediately.
By providing us with your e-mail address, you agree to receive all required notices electronically. It is your responsibility to update or change that address as appropriate.
Should you request to delete your Account, your Account will be fully deleted and will not be accessible for reactivation.
Expiration:
Purchases that expire after a set length of time:
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Sessional Memberships expire at the end of the session they were purchased within
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Workshops purchases are valid only for the session they are purchased for
Gift Cards:
Gift cards can be purchased on the Website in any denomination and do not expire. Once a gift card has been used towards a purchase, the purchase will expire as outlined above.
Pricing Changes:
All prices are subject to change. Any purchases made will be honored and the price it was purchased for, regardless of whether there has been a price increase since the purchase.
Cancellation, Exchange & Refund Policy:
Island Circus Space reserves the right to cancel and reschedule classes or substitute teachers as is required.
Memberships: If you purchase a sessional membership on a payment plan, you agree to have the subsequent payments automatically withdrawn from your account on the dates provided at the time of sign up. By purchasing a monthly membership, you agree to have the monthly fee or sessional payments automatically withdrawn from your account. A $30 fee will be charged for any late payments or declined transactions. Cancellations of your membership are provided on request, no refunds are provided. Once a payment has been processed, no refunds will be provided for that amount. In order to terminate your contract, you must notify Island Circus Space by email and allow 7 days processing time for the cancellation to take effect. Any payments which have been processed or are scheduled to be processed within the next 7 days after giving notice are final and non-refundable.
Classes and Passes: Refunds are not provided for class passes, open training passes. All sales are final.
Session classes, Circus Camps and Workshops: Up until 48 hours from the start date of the first scheduled class you are eligible for a full refund minus a $20 processing fee or full account credit. Within 48 hours to the start of the first class, a refund of 50% of the total value of the course is provided or 75% account credit (except in the presence of a note from a medical doctor you are eligible for a refund minus a $50 fee). No refunds are provided once the class has begun (except in the presence of a note from a medical doctor, a fee the equivalent to 50% of the full cost of the remaining classes in the session will be charged).
Private Lessons and Group Bookings: For cancelations, Up until 10 days prior to the event date the fee is fully refundable minus a $20 processing fee or the date and time can be switched at no charge. From 10 days to 48 hours prior to the event date the fee is 50% refundable and the date and time can be switched at no charge. Within 48 hours of the start of the event date the deposit is non-refundable and the date or time can be switched for a $30 fee.
Changes to bookings: Up until 7 days before the event, you may change the agreed number of guests under the following conditions: If more guests and an extra coach is needed, you must request this via email and we will confirm if a coach is available. You will be charged $70
+ GST for an additional coach. If less guests (less coaches are required) the difference can be returned to you as account credit or a refund with a $20 admin fee. Within 7 days of the event, it is not possible to change your number of guests/adjust the number of coaches present.
Shows and Performances: All tickets purchased for performances by ICS are non refundable.
*In the event of medical emergencies, exceptions to the above cancellation policies may be considered. A doctor's note from a medical doctor must be submitted for consideration.
Hold Policy:
Classes, passes are not eligible for holds or extensions. Holds are only applicable to monthly memberships. To place a hold on your membership, you must give written notice of the hold to Island Circus Space via email to info@islandcircusspace.com, providing us with the start and end date of the requested hold. You must request the hold a minimum of 2 weeks prior to the desired hold time in order to be approved.
Booking and Cancelling Classes (on your behalf):
Students are responsible for reserving their space in a class by going online and booking themselves into the class of their choice. Island Circus Space is not to be held responsible if a class reaches capacity and you are unable to participate in the class. If you cancel your visit prior to 24 hours of the start of the class, the class you purchased will be returned to your Mindbody account and available for future use until the expiry date. No refunds, transfers, holds or extensions are available less than 24 hours prior to the start of the class. This policy applies to all Open training sessions also.
For any partner based discipline classes where a partner is a required prerequisite to attend the class the following policy comes into effect: If one partner needs to process a late cancel for any reason, meaning their partner may no longer attend, the partner may have their pass returned to their account for future use. In this circumstance please email info@islandcircusspace.com within 24 hours of the class completion to receive your returned pass.
Cancelled Classes (on our behalf):
We try our best not to reschedule and/or cancel classes, however, we reserve the right to cancel reschedule, and replace classes as required. We like to look at changes in the schedule as an opportunity for our students to either try a different class, teachers and to open up their repertoire. Students will have the class credit returned to their account if the class is cancelled on the behalf of ISLAND CIRCUS SPACE.