Class Cancellations, Membership Agreements and more 

 

Registering a user account:

In order to purchase memberships, classes or series of classes and passes, you must create a Mindbody user account (“Account”) by selecting a username and a password.  You agree and understand that you are responsible for maintaining the confidentiality of your username and password. Your username and password, together with any other user information you provide, form your “Profile Information” and allow you to access your Account. You agree to provide true, accurate, current and complete information about yourself, and you may not misrepresent your Profile Information.

 

You agree not to disclose your password to any third party. You are solely responsible for all activities that occur under your Account or under your Profile Information. If you become aware of any unauthorized use of your Account or Profile Information, you are responsible for notifying ISLAND CIRCUS SPACE immediately.

 

By providing us with your e-mail address, you agree to receive all required notices electronically. It is your responsibility to update or change that address as appropriate.

Should you request to delete your Account, your Account will be fully deleted and will not be accessible for reactivation.

 

Expiration:

Purchases that expire after a set length of time:​

• 3 MONTH MEMBERSHIPS expire 3 months from the date of purchase

• 6 MONTH MEMBERSHIPS expire 6 months from the date of purchase

• 12 MONTH MEMBERSHIPS expire 12 months from the date of purchase

• Unlimited 'ADD ON CLASSES' for Memberships expire 1 month from the date of purchase

(memberships will not auto-renew once they expire and you will need to purchase a new one)

 

Gift Cards:

Gift cards can be purchased on the Website in any denomination and do not expire.  Once a gift card has been used towards a purchase, the purchase will expire as outlined above.

 

Pricing Changes:

All prices are subject to change.  Any purchases made will be honored and the price it was purchased for, regardless of whether there has been a price increase since the purchase.

 

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Cancellation, Exchange & Refund Policy:

Island Circus Space reserves the right to cancel and reschedule classes or substitute teachers as is required.

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Memberships: By purchasing a membership, you agree to have the monthly fee automatically withdrawn from your account each month for the duration of the contract agreement that you select. A $30 fee will be charged for any late payments or declined transactions. Cancellations of your membership are provided only in extenuating circumstances with a fee the equivalent to 50% of the value of the remaining unpaid membership monthly fees. Once a payment has been processed, no refunds will be provided for that amount. In order to terminate your contract, you must notify Island Circus Space by email and allow 7 days processing time for the cancellation to take effect. Any payments which have been processed or are scheduled to be processed within the next 7 days after giving notice are final and non-refundable.

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Classes and Passes: Refunds, holds, transfers or extensions are not provided for class passes, open training passes, or toddler and me passes. All sales are final.

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Session classes, Circus Camps and Workshops: Up until 48 hours from the start date of the first scheduled class you are eligible for a full refund minus a $20 processing fee or full account credit. Within 48 hours to the start of the first class, a refund of 50% of the total value of the course is provided or 75% account credit (except in the presence of a note from a medical doctor you are eligible for a refund minus a $50 fee). No refunds are provided once the class has begun (except in the presence of a note from a medical doctor, a fee the equivalent to 50% of the full cost of the remaining classes in the session will be charged).

 

Private Lessons and Group Bookings: For cancelations, Up until 10 days prior to the event date the fee is fully refundable minus a $20 processing fee or the date and time can be switched at no charge. From 10 days to 48 hours prior to the event date the fee is 50% refundable and the date and time can be switched at no charge. Within 48 hours of the start of the event date the deposit is non-refundable and the date or time can be switched for a $30 fee. 

Changes to bookings: Up until 7 days before the event, you may change the party package (number of coaches required) under the following conditions: If more guests and an extra coach is needed, you must request this via email and we will confirm if a coach is available. You will be charged the difference. If less guests (less coaches are required) the difference can be returned to you as account credit or a refund with a $20 admin fee. Within 7 days of the event, it is not possible to change your party package and adjust the number of coaches present. 

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Shows and Performances: All tickets purchased for performances by ICS are non refundable.

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Online classes: Up until 24 hours from the start of the first scheduled class or session you are eligible for a full refund or account credit. Within 24 hours to the start of the class or session, no refunds, holds, extensions or transfers are provided (except in the presence of a note from a medical doctor you are eligible for a refund/credit in the amount of 50% of the total cost).

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 *In the event of medical emergencies, exceptions to the above cancellation policies may be considered. A doctor's note from a medical doctor must be submitted for consideration.

 

Hold Policy:

Classes, passes and membership add-ons are not eligible for holds or extensions. Holds are only applicable to memberships. To place a hold on your membership, you must give written notice of the hold to Island Circus Space via email to info@islandcircusspace.com, providing us with the start and end date of the requested hold. You must request the hold a minimum of 2 weeks prior to the desired hold time in order to be approved. Please note that holds can only be provided in 7 day increments.

• 3 MONTH MEMBERSHIPS are eligible for one 7-day hold.

• 6 MONTH MEMBERSHIPS are eligible for two 7-day holds.

• 12 MONTH MEMBERSHIPS are eligible for four 7-day holds.

 

Booking and Cancelling Classes (on your behalf):

Students are responsible for reserving their space in a class by going online and booking themselves into the class of their choice. Island Circus Space is not to be held responsible if a class reaches capacity and you are unable to participate in the class. If you cancel your visit prior to 24 hours of the start of the class, the class you purchased will be returned to your Mindbody account and available for future use until the expiry date. No refunds, transfers, holds or extensions are available less than 24 hours prior to the start of the class.

If there are fewer than two students booked in a class within 24 hours prior to the start of the class, you will receive notice via the email address linked to your Mindbody account. All students are responsible for confirming that a class is running by referencing the Mindbody class schedule. Any cancelled classes will show as cancelled in the Mindbody schedule.

 

Cancelled Classes (on our behalf):

We try our best not to reschedule and/or cancel classes, however, we reserve the right to cancel reschedule, and replace classes as required. We like to look at changes in the schedule as an opportunity for our students to either try a different class, teachers and to open up their repertoire. Students will have the class credit returned to their account if the class is cancelled on the behalf of ISLAND CIRCUS SPACE.

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*Please note that the Covid-19 temporary policies supersede the standard policies until notified otherwise